RETURN POLICY

At iStrapClub, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help with our hassle-free return policy.

Eligibility Criteria

To be eligible for a return, please ensure that:

  • The item is unused and in the same condition as when you received it.
  • The item is in its original packaging.
  • You have proof of purchase, such as your order number or receipt.

Timeframe

You have 30 days from the date of purchase to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@istrapclub.com to request a return authorization (RA) number. Please provide your order number and reason for the return.

  2. Receive RA Number: Once your return request is approved, you will receive a return authorization (RA) number along with instructions on how to proceed.

  3. Packaging: Securely package your item(s) in their original packaging, ensuring that the RA number is clearly visible on the outside of the package.

  4. Shipping: Ship your return to the address provided by our customer service team. Please note that the cost of return shipping is the responsibility of the customer.

  5. Inspection and Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exclusions

Please note the following exclusions to our return policy:

  • Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
  • Gift cards are non-returnable and non-refundable.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at support@istrapclub.com. We're here to assist you and ensure that your shopping experience with iStrapClub is seamless and enjoyable.